Help Center
Find answers to common questions or get in touch with our support team.
Browse by Category
Buying Tickets
How to find and purchase event tickets
- How to buy tickets
- Payment methods accepted
- Finding your tickets after purchase
- Ticket delivery and confirmation
Creating Events
Guide for event organizers
- Creating your first event
- Setting up ticket tiers
- Adding event images and details
- Publishing your event
Payments & Payouts
Managing money on HDTicketDesk
- Understanding the 5% fee
- When you can withdraw earnings
- Setting up bank details
- Payment processing times
Check-in & Scanning
Managing event entry
- How QR code check-in works
- Using the scanner app
- Handling check-in issues
- Viewing attendance stats
Refunds & Cancellations
Policies and procedures
- Requesting a refund
- Refund policies for organizers
- Event cancellation process
- Refund processing times
Account Settings
Managing your profile
- Updating your profile
- Changing your password
- Email notifications
- Deleting your account
Popular Questions
Quick answers to the most common questions
QHow do I find my tickets after purchase?
Your tickets are automatically sent to your email and available in the "My Tickets" section when logged in.
QWhen can I withdraw my earnings?
Earnings become available for withdrawal 24 hours after your first paid ticket sale.
QHow does the 5% fee work?
We charge 5% on paid ticket sales only. Free events have no fees. You can choose to absorb the fee or pass it to buyers.
QCan I get a refund for my ticket?
Refund policies are set by event organizers. Check the event page or contact the organizer directly.
QHow do I scan tickets at my event?
Use the QR scanner in your organizer dashboard. Simply point your camera at the ticket QR code to check in attendees.
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